Support Features
* Core set of ITIL processes - Incident, Problem, Change, and Service Level Management
* Multiple organisations can be added to Supportworks, each with their associated customers, assets, and contracts, with no customization required
* Multiple Support Contracts can be defined for each supported organisation and each contract can be associated to individual assets with SLA assignments, expiry dates, and notifications on pending expirations
* 'Human Touch' features provide service desk with a better understanding of you, the customer
* Fully-automated call management, prioritization, ownership and audit trail
* Fully-customisable IT Asset management
* Web SelfService for your convenience
* Fully-automated email integration with shared mailbox support
* Resource scheduling and calendaring
* KnowledgeBase for common problems and solutions
* Full rights management to control the access and use of the solution by technicians and customers
* Comprehensive, wizard-driven business reporting environment with graphics and real-time report options
Click on "Contact Support" to Login
Hornbill supports customers at thousands of commercial and government sites worldwide and has earned many industry
accolades including Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business
Use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot.
